One queue for every request

The same bug arrives three times: a Slack thread, a GitHub issue and a support ticket. Three agents pick it up. Two of them waste a morning.

Deduplication by intent

Eventide embeds every incoming request and clusters by intent before routing, so the fleet sees one task with three sources attached.

Context bundles

Each task travels with the thread, the linked code and the customer record, which cut clarifying questions from agents by half.