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Field notes
9 min
Field notes from 50 agents in production
What a support, engineering and ops fleet taught us about memory, cost and trust after six months.

Aisha Bello

Written by
Aisha Bello
Reading time
9 min
Fifty agents sounds like a lot until you count the jobs a mid-size team hands off every day.
Memory is the multiplier
Agents that shared memory resolved tasks 31% faster than agents that started cold, even with identical models.
Trust is earned per action
Teams started with approvals on everything and relaxed them action by action as traces proved the agents reliable.
Aisha Bello